Property Maintenance

The manager, with the committee’s approval, obtains quotes from contractors such as builders, gardeners, cleaners and others in relation to the common property’s upkeep. They are the first to be contacted if the strata building requires urgent repairs

Keeping Custody of and Updating Records

This means maintaining and keeping an up-to-date strata record

Copies of all correspondence sent or received by the corporation;
Notices of strata committee meetings;
The minutes of each strata meeting along with the motions passed and agendas discussed;
Voting papers related to motions for the passing of resolutions or election of the strata committee;
Proxies that are delivered to the strata council. In this case, the 7 year begins when a proxy expires;
The signed agreement between the owner’s corporation and the strata manager; and
Records that the strata manager hands over to the owner’s corporation.

Financial Management and Taxation

Just like any property owner, a strata scheme is responsible for such things as the property’s building (not contents) insurance, payment of utility bills affecting common property, and carrying out regular repairs and maintenance. To cover the costs of these expenses, the owners’ corporation must come up with an administrative fund and a sinking fund to raise levies from the owners. While the administrative fund is used for day-to-day operational expenses, the sinking fund is required for future capital-related expenditure.

The strata manager prepares budgets and submits them to the owners’ corporation committee for necessary review and approval. He or she ensures that any monies the corporation owes and is owed are paid on time, including property owner’s levies. He or she will also monitor any invoices and make payments in a timely manner.

Administration and Setting Up of Meetings

The strata manager is responsible for corresponding with the owners on property maintenance issues, periodic levies, notice for meetings, and any other general information regarding the strata property. He or she handles any correspondence regarding the property itself such as queries raised by the tenant that is directed to the owner. He or she also handles any queries from potential property buyers.

Apart from ensuring that the strata property is insured, the manager is responsible for the handling of any insurance claims and monitors the receipt of funds. He or she will archive all records. Upon request, the manager may be required to chair the corporation’s general meetings.

Interpersonal Relations and Sharing Information

The Strata manager must do their very best to ensure that there is harmony amongst all owners. They way in which they do this is

– Clearly communicating the rules that govern the property to the residents and enforcing the rules.

Amend these by-laws as and when necessary. This is only done in the interest of the owners’ corporation and for the sole purpose of enhancing the owners’ social cohesion.

– Mediating disputes between the lot owners in an unbiased manner. We mediate disputes over noise, incorrect parking, and pets. We also make suggestions on how the harmony of the strata scheme can be improved.

They are also obviously is responsible for the setting up of annual general meetings, executive committee meetings where office bearers are appointed, and general meetings

Ensuring Compliance with Building and Safety Requirements

It is the duty of the strata manager to proactively research on applicable laws and regulations in the relevant jurisdiction to ensure the strata property is and remains compliant. Together with the strata committee, a strata manager should facilitate necessary assessments and ensure that the necessary services are available to residents.

What your strata fees should cover? ( Melbourne and greater Victoria)